Last updated: 24 August 2026
Joy & Gladness Collection does not offer free delivery or free shipping.
All delivery and shipping costs are paid by the customer.
Orders may be delivered through courier companies, bus services, freight providers or another delivery method agreed with the customer.
Delivery charges are determined by the respective delivery provider and are based on factors including:
The customer will receive the applicable delivery quotation based on their location and selected provider.
There is no fixed nationwide delivery charge.
Shipping or delivery costs are determined according to the customer's physical delivery location and the quotation supplied by the relevant shipping, courier, bus or freight company.
Where applicable, the customer will be informed of the delivery charge before dispatch.
Customers may collect completed orders from our shop location on Thika Road, Nairobi.
Pickup arrangements and directions will be provided when an order is ready for collection.
Customers should wait for confirmation that the order is ready before travelling to the pickup location.
Custom orders normally require approximately 5–7 days for production before they are ready for collection or dispatch, unless another timeline has been agreed.
Delivery or transit time is separate from the custom-production period.
Customers are responsible for providing an accurate:
Joy & Gladness will not be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Delivery timelines quoted by independent couriers, bus companies or freight providers are estimates and may be affected by circumstances outside Joy & Gladness' direct control.
Where possible, we will assist customers with available dispatch or tracking information.
For delivery or collection questions:
Email: info@joyandgladness.co.ke Telephone: +254 737 784 195 / +254 719 407 525
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