Privacy Policy

1. Introduction

Joy & Gladness Collection ("Joy & Gladness", "we", "our" or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit joyandgladness.co.ke, create an account, make an enquiry, place an order, subscribe to our communications or otherwise interact with us.

We process personal data in accordance with the Data Protection Act, 2019, the Data Protection (General) Regulations, 2021, and other applicable laws of Kenya. Kenyan law requires personal data to be processed lawfully, fairly and transparently, for specified purposes and only for as long as necessary.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Billing, delivery and pickup information.
• Account and login information where you create an account.
• Order details, purchase history and product preferences.
• Measurements and fitting information provided for bespoke or custom garments.
• Payment transaction information such as M-Pesa numbers and payment references. Card payment details are processed by our authorised payment service providers and are not intended to be stored directly by Joy & Gladness.
• Communications you send to us by email, telephone, WhatsApp, social media or website forms.
• Marketing and newsletter preferences.
• Technical information such as IP address, browser type, device information and website activity.
• Cookies and similar technologies used to operate and improve the website.

3. How We Use Your Information

We may process your personal information to:

• Process, confirm and fulfil orders.
• Prepare bespoke or custom garments requested by you.
• Arrange collection, courier, bus, freight or other delivery services.
• Process and verify payments.
• Communicate about orders, fittings, payments and delivery.
• Provide customer service and respond to enquiries.
• Maintain business, tax, accounting and transaction records.
• Prevent fraud, abuse and security incidents.
• Maintain and improve our website and services.
• Send newsletters, promotions, new-arrival notifications and other marketing communications where you have consented.
• Comply with applicable Kenyan laws and lawful requests from authorities.

Depending on the activity, processing may be based on performance of a contract, compliance with a legal obligation, our legitimate business interests or your consent. Consent-based processing must be specific and capable of being withdrawn.

4. Marketing Communications

We will use your personal information for direct marketing only in accordance with applicable data-protection requirements.

Where consent is required, you may choose whether to receive promotional emails, messages or other marketing communications.

You can unsubscribe or opt out at any time using the unsubscribe mechanism provided in the communication or by contacting us.

5. How We Share Personal Data

We do not sell your personal data.

We may share information only where reasonably necessary with service providers such as:

• Payment processors, including Pesapal and mobile-money providers.
• Courier, bus, freight and delivery companies where required to deliver your order.
• Website hosting, cloud-storage and technology providers.
• Email and communications providers.
• Professional advisers, auditors or accountants where necessary.
• Government agencies, regulators or law-enforcement authorities where disclosure is legally required.

6. International Data Transfers

Some technology or service providers may process information outside Kenya.

Where personal data is transferred outside Kenya, we will take reasonable steps to ensure that the transfer is undertaken in accordance with the Data Protection Act and applicable safeguards.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Order, payment and accounting records may be retained for the periods required by Kenyan tax, accounting or other legal obligations.

Marketing information may be retained until you unsubscribe or withdraw your consent.

8. Information Security

We implement reasonable technical and organisational safeguards appropriate to the nature of the information we process, including measures intended to prevent unauthorised access, alteration, loss, misuse or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. Cookies

We use essential cookies necessary for website functionality, including shopping-cart and session functions.

We may also use analytics, advertising or conversion-measurement technologies where implemented. Where consent is required, non-essential technologies should only be activated after the appropriate consent has been obtained.

You may manage cookies through your browser and, where provided, our website cookie settings.

10. Changes to this Policy

We may periodically update this Privacy Policy to reflect changes to our services, technology or applicable law.

The latest version will always be published on our website.

11. Contact Us

For privacy enquiries or requests concerning your personal data:

Joy & Gladness Collection Thika Road, Nairobi, Kenya Email: info@joyandgladness.co.ke Telephone: +254 737 784 195 / +254 719 407 525